All consultations are by appointment only. Clients are requested to inform the surgery in advance, preferably at least 24 hours before your appointment time, if you wish to cancel, or reschedule your appointment. We reserve the rights to charge for missed appointments, or for appointments cancelled, or changed at short notice.
Every effort is made to accommodate clients and to find available appointment slots and animals are never turned away in an emergency.
There is always a charge for repeat consultations except in the case of one complimentary post-operative check for surgical cases. Suture removal is also performed free of charge for operations performed at the surgery, for those done elsewhere there may be a consultation charge depending on the procedure.
There is a higher than normal consultation charge when an animal is seen outside normal consultation times or when an animal is seen without a prior appointment.
All animals brought into the surgery must be accompanied by an adult over 16 years of age.
All cats must be kept in baskets in the waiting room and all dogs must be kept on a lead.
The safety of the pet, the client and our staff are of the highest priority and this may include measures to restrain the animal including the application of a muzzle or providing appropriate sedation. It is important for clients to realise that our patients can have the potential to be dangerous and the advice of our professional staff is to be heeded.
For pet travel it is entirely the responsibility of the client to ensure that all the requirements are completed correctly and at the appropriate time. Our vets will be happy to provide advice regarding travel. It is also entirely the owner’s responsibility to ensure that any rabies boosters are given at the correct time – due to the differing lengths of duration between rabies manufacturers we do not currently send out reminders for rabies boosters.
Payment is to be made at the time of treatment. Failure to pay at time of treatment may result in your account being surcharged up to 25%. Attempts will be made to recover the payment. If unsuccessful your account will be passed to a debt collection agency to seek payment.